How a Text Reminder App Helps You and Your Clients

Texting at work?

Be honest – as a business owner, how often are you looking at your phone? For most of us, the answer to that question is usually, “A LOT.”

In today’s digital age, that’s actually completely normal. EVERYONE nowadays is connected to each other through their phones. According to market research studies, Americans are on their phones 4 hours a day on average!

And as a small business owner, can you take advantage of this phenomenon to help your business?

The answer is YES!

Online scheduling software can help service providers better connect with their clients through any device they choose.

One powerful feature that online scheduling software helps service providers and class instructors is with text reminders.

If you need convincing, here are 7 ways that an automated text reminder app can help both you and your clients.

1. No More No-Shows!

Because text reminders work so effectively, your business will have a drastic reduction in appointment no-shows.

66% of Schedulicity’s salon businesses reduce no-shows with text reminders.

Your clients will no longer forget about their appointments, and even get to reschedule on time, online! Reminders simply save you both time and money.

2. Clients Simply Find Text Message Reminders Helpful

Our daily lives can get busy and hectic, and sometimes details like our scheduled appointments can get forgotten.

With so many tasks to juggle all the time, it’s easy to see how a client can forget about their scheduled appointment.

What better way to get in quick contact with your client than with a text appointment reminder?

More convenient than a phone call and faster response than an email, text reminders is the most efficient method. In fact, 90% of text messages are read within the first 3 minutes. Remind your client of their upcoming appointment quickly and easily.

3. Your Clients Are Already Looking At Their Phones

Since you, your clients, and pretty much everyone else is on their phones already, why not use it to your advantage?

We are already using our phones to communicate with each other, entertain ourselves, and pretty much everything else. It makes sense to use this technology to help your business interact and communicate with your clients.

4. Text Reminders Are A Fast Way To Communicate

Clients are always on their phones. According to research studies, Americans check their phones once every 12 minutes. You’re more likely to receive a text back than a phone call.

A phone call can be too disruptive and end up in phone tag, especially during regular work hours.

Emails, on the other hand, are not at all disruptive. Though, emails can easily get lost and forgotten in your clients’ inbox.

With something as time-sensitive as an upcoming appointment, you want to reach your client as soon as possible. This way they’ll have enough time to respond back and make any changes if needed.

5. One Less Thing For You To Worry About

Running your own business means you wear different types of hats.

In the span of one day, you would put on your service provider hat, your marketing hat, your accounting hat, your customer support hat, amongst many others.

At times, this can be tiring and overwhelming.

With a text reminder app, you can take your client reminder hat off and have one less item on the checklist to worry about.

6. More Time To Actually Focus On Your Clients

As with all types of service businesses, your time = money.

The less time you need to spend reminding your clients means more time that you can spend focusing on your clients during their appointments.

And your business is built on two things: your skills and the relationships you’ve created with your clients. So spend time on these – not your phone.

7. Keep Better Track Of Your Clients

No matter which business you’re in, you will encounter clients who repeatedly no-show, cancel, or rebook their appointments at the last minute.

With a text reminders app you can track just how often a client cancels.

Collecting data about your clients is an important part of understanding your business clientele. Know which of your clients are unreliable and unpredictable. Then, limit their ability to book in the future.


It’s pretty safe to say our phones aren’t going away anytime soon. And while they can sometimes be distracting, phones can be a powerful tool to help manage and grow your business.

Start using a text reminder app to save you both time and money. Automated text reminders make it easy to connect and interact with your clients, while building stronger relationships along the way.

Elizabeth Tran
Elizabeth Tran

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